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  • ICIT Research

Changing the Perception: Using Digital Transformation to Increase Trust in Government Agencies

Updated: Apr 21, 2023

  • Having a child and early childhood for low-income families

  • Navigating the transition to civilian life

  • Approaching retirement

  • Facing a financial shock

  • Recovering from a disaster

This paper explores the critical factors influencing customer trust and provides recommendations and examples for leaders implementing customer experience and digital transformation initiatives.

Read the Full Paper

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